Your information belongs to you.

Effective September 29, 2026. This policy explains the information Fresh processes when customers discover professionals, make bookings, save professionals, or create professional and business profiles.

Information Fresh collects

Account information such as your name, email address, phone number, language, and account type; booking details such as the selected professional, service, date, time, contact preference, and house-call address when requested; professional information such as services, prices, experience, public address, photos, and videos; approximate or precise location only when you choose “Use my current location”; and basic device information needed for security, app operation, and notifications.

How the information is used

Fresh uses this information to create and secure accounts, show nearby professionals, process and manage booking requests, send reminders, let professionals contact customers using the selected method, maintain saved professionals, operate business teams, prevent abuse, and improve reliability.

When information is shared

Booking details are shared with the professional or business selected by the customer. Public profile details are visible to people browsing Fresh. Fresh may use service providers that host the app, store media, deliver notifications, or support security. Fresh does not sell personal information.

Professional subscriptions

If you subscribe, Stripe processes your billing name, email, payment method and subscription. Fresh stores Stripe customer and subscription identifiers and billing status to manage access. Payment card details are handled by Stripe and are not stored by Fresh. You can manage or cancel a subscription through Professional account → Manage subscription. Deleting a Fresh account cancels its Fresh Stripe subscriptions.

Location, photos, camera, and notifications

These device permissions are optional and requested when you use the related feature. Location helps Fresh show services near you. Camera and photo access let professionals upload profile and portfolio media. Notifications provide booking requests, confirmations, and reminders. If you enable phone alerts, Fresh stores a device notification token associated with your account and sends it to Apple to deliver alerts. Device tokens are removed when you sign out or delete your account. Permissions can be changed in your device settings.

Retention and deletion

Fresh keeps information while your account is active and as reasonably needed for security, disputes, and legal obligations. You can permanently delete your account and associated data inside Fresh under Profile or Fresh Account → Privacy & account controls → Delete Fresh account.

International use

Fresh is designed for worldwide discovery and booking. Information may be processed in countries other than your own, subject to appropriate safeguards and applicable law.

Children

Fresh is not directed to children under 13, and Fresh does not knowingly create accounts for children under 13.

Changes and questions

Material changes will be reflected on this page with a new effective date. For privacy or account questions, use the Fresh support page.